Refund and Returns Policy

At Fotomori Self Photo Studio, operated by Qis Studio (M) Sdn. Bhd., we are committed to ensuring customer satisfaction. We understand that sometimes things may not go as planned. Our Refund and Return Policy provides clarity on how we handle refund and return requests.

Refund Policy

  1. Eligibility for Refund:
    • Refund requests must be made within 7 days of your session date.
    • To initiate a refund, contact our customer support team via WhatsApp or email at fotomori.qisstudio@gmail.com. Please provide your booking reference number and reason for the refund.
  2. Review Process:
    • Our team will review your request within 3 working days. Additional details may be required to process the request.
  3. Approval Notification:
    • If your refund is approved, you will receive a confirmation email. Refunds will be processed and transferred within 30 working days to the original payment method.
  4. Conditions for Refund:
    • Refunds are only eligible for cases where the service was not delivered as promised or if there were technical issues during your session.
    • No refunds will be issued for cancellations made less than 24 hours before the scheduled session or for no-shows.

Return Policy

  1. Digital Photo Return Policy:
    • If you are unsatisfied with the digital photos provided, you may request a retake or adjustment within 7 days of receiving the files.
    • Contact customer support at fotomori.qisstudio@gmail.com with your concerns and your booking reference number.
  2. Printed Photo Return Policy:
    • If printed photos are damaged upon receipt, you may request a replacement within 7 days of delivery.
    • Please provide photographic evidence of the damage when contacting us.
  3. Replacement and Exchange Process:
    • Once approved, we will offer a free retake session for digital photos or reprint and resend the damaged printed photos at no additional cost.
    • For any replacements, our team will coordinate with you to ensure a convenient and timely process.

Contact Us

By using our services, you agree to the terms outlined in this policy.